📅 Last Updated: January 1, 2024 | Effective Date: January 1, 2024
1. Introduction
Ganesh Decor India ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our products and services.
This Policy is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable provisions of the Digital Personal Data Protection Act, 2023.
By using our website or services, you consent to the data practices described in this Policy. If you do not agree, please discontinue use of our website and services.
2. Information We Collect
2.1 Information You Provide to Us
- Contact Information: Name, phone number, email address, and physical address when you submit an enquiry or contact form.
- Project Information: Details about your requirements, site address, budget preferences, and any measurements or specifications you share.
- Financial Information: Payment details (processed securely through payment gateways; we do not store card numbers).
- Identity Documents: Government ID if required for subsidy applications or formal business contracts.
2.2 Information Collected Automatically
- Usage Data: Pages visited, time spent, referring URLs, and browser/device type collected through cookies and analytics tools.
- IP Address: Your device's IP address for security monitoring and geographic analytics.
- Cookies: Small data files placed on your device to improve website functionality and personalise your experience.
2.3 Information from Third Parties
We may receive information about you from referral sources, business partners, or publicly available databases for the purpose of marketing or service delivery.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide quotes, consultations, and project proposals.
- To process orders, coordinate deliveries, and manage installation schedules.
- To assist with government subsidy applications (solar) or compliance documentation.
- To send you service updates, installation reminders, and warranty information.
- To send promotional offers, product news, and newsletters (with your consent; you may opt out at any time).
- To improve our website, products, and services based on usage analytics.
- To comply with legal obligations and respond to lawful requests from authorities.
- To prevent fraud and ensure the security of our operations.
4. Cookies Policy
We use the following types of cookies on our website:
- Essential Cookies: Necessary for website functionality. Cannot be disabled.
- Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics). Data is anonymised.
- Marketing Cookies: Used to show relevant advertisements. Only active with your consent.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our website without changing settings, you consent to our use of cookies.
5. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your data with:
- Service Partners: Installation technicians, delivery partners, or sub-contractors who need your contact and site information to complete service delivery. They are bound by confidentiality obligations.
- Payment Processors: Secure third-party payment gateways to process transactions. We do not store payment card information.
- Government Bodies: MNRE, DISCOM, or other authorities when required for subsidy applications or regulatory compliance with your consent.
- Analytics Providers: Anonymised, aggregated usage data shared with tools like Google Analytics.
- Legal Requirements: When required by law, court order, or government authority, or to protect our rights and safety.
6. Data Security
We implement industry-standard security measures to protect your personal data, including:
- SSL/TLS encryption for all data transmitted through our website.
- Access controls limiting employee access to personal data on a need-to-know basis.
- Secure storage of records with regular backups.
- Regular security reviews of our systems and processes.
While we take all reasonable precautions, no data transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability. In case of a data breach affecting your rights, we will notify you as required by applicable law.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, including:
- Customer records and transaction data: 7 years (as required under GST and accounting laws).
- Warranty and installation records: Duration of warranty period plus 2 years.
- Marketing communications data: Until you opt out or 3 years of inactivity, whichever comes first.
- Website analytics data: 26 months (Google Analytics default).
After the retention period, data is securely deleted or anonymised.
8. Your Rights
Under applicable Indian data protection laws, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time by emailing us or clicking "unsubscribe" in any marketing email.
- Right to Grievance Redressal: Lodge a complaint with us or with the Data Protection Board of India if you believe your rights have been violated.
To exercise any of these rights, contact us at ganeshdecor@yahoo.in. We will respond within 30 days.
9. Children's Privacy
Our website and services are not directed at children under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal data from a child, we will promptly delete it. If you believe we have collected data from a minor, please contact us immediately.
10. Links to Third-Party Websites
Our website may contain links to third-party websites (e.g., government portals, manufacturer websites, social media platforms). We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. WhatsApp & Social Media Communications
When you contact us via WhatsApp, Facebook, Instagram, or other social media platforms, please be aware that those communications are subject to the respective platform's privacy policies in addition to ours. Do not share sensitive financial information through social media channels.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The updated Policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically.
For material changes, we will notify you by email (if we have your address on record) or by placing a prominent notice on our website.
13. Grievance Officer
In accordance with the Information Technology Act, 2000 and applicable rules, the details of the Grievance Officer are:
- Name: Pankaj Kumar Goyal
- Designation: Managing Director / Grievance Officer
- Address: 90 New Aatish Market, Mansarovar, Jaipur – 302020, Rajasthan, India
- Email: ganeshdecor@yahoo.in
- Phone: +91-9521535274
- Response Time: Within 30 days of receipt of grievance
14. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
- Email: ganeshdecor@yahoo.in
- Phone: +91-9521535274
- Address: 90 New Aatish Market, Mansarovar, Jaipur – 302020, Rajasthan, India